Privacy Policy

JHCloud.ai collects and processes information needed to provide cloud infrastructure services, manage accounts, process payments, deliver support, and meet legal or security obligations.

Information We Collect

We may collect account details, contact information, company and billing details, GST or tax information, order history, support messages, payment references, service configuration data, and security logs.

How We Use Information

Information is used for account creation, email verification, provisioning, billing, tax invoices, fraud prevention, support, service notifications, compliance, and improving the platform.

Sharing

We may share limited information with payment processors, infrastructure providers, email providers, support tools, professional advisers, and authorities where required by law or needed to deliver the service.

Security

We use reasonable technical and organisational safeguards. Customers are responsible for keeping account credentials, server credentials, private keys, and authorised user access secure.

Retention

We retain records for as long as needed for service delivery, tax, legal, accounting, security, and dispute-resolution purposes.

Contact

Privacy requests can be submitted through the contact page or support ticket system.